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Intermittent MySQL Error on server -
Posted by Hong M. on 13 June 2017 01:01 AM

Dear Customers,

We are aware of the ongoing issue with MySQL server and is currently working with cPanel to fix this issue. As for temporary resolution, just refresh the page and you will be able to enter the page correctly.

This is only impacted on SME hosting server for the IP of

Reported Date: 13 June 2017
Reported Time: 12:25 AM (GMT +8)
ETA on restoration: 24 hours

Thank you and sorry for the inconvenience.

Warmest regards,
LSN Support Specialist

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Dear Valued Customer,

Our server will be down for urgent FSCK disk-check and will be offline for a couple hours as we are currently running a force disk check error on the 2 TB Hard drive:-

Date: 09 August 2016
Time: 9:00 AM - 2:00 PM GMT+8
Server IP:
Server Name: [Shared Server]

All of the services including email, website, ftp, database will be down for the check and update will be given on this announcement as soon as it is back to online.

We sincerely apologises for such inconvenience.

Thank you,

Best regards,
Support Specialist 

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Network Connectivity Issues [Resolved]
Posted by Ean T. on 11 February 2015 11:04 AM

Date: 11th February 2015
Time: 01:00 PM (GMT +8)

This issue has now been resolved.

We thank you for your patience.




Date: 11th February 2015
Time: 11:20 AM (GMT +8)

Services affected: Website access

Issue : We are currently experiencing intermittent network issues. This is resulting in customers periodically being unable to view their websites. Our Engineers are actively attempting to resolve this issue with all urgency. We apologizes for the inconvenience caused.

We will update this news portal as soon as we resolve the issue.

Thank you,

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Shared Server - - Mail Delivery Issue
Posted by Joe L. on 30 July 2014 05:54 PM

Dear Valued Customer,

In reference to the subject, we have just discovered there were some of our clients email account being compromised due to poor / weak password combination on their email account.

This however has gives the spammer access to blast out 30K of email daily therefore our shared hosting IP has been blacklisted by some of the email provider.

Our technical team has immediately brought this up to the email provider to de-listing our IP address and is working on a temporary turn around to avoid interruption with the email services however you should still be able to receive email without issue.

If you are running mission critical projects which required to send email during this short period, please do open up a support ticket for assistance and we will be able to assign you a temporary IP address to work with the problem.

Thank you,

Best regards,
Support Team

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Shared Hosting MySQL Server Urgent Maintenace -
Posted by Ean T. on 04 May 2014 10:42 AM

Date: 4th May 2014
Time: 11AM GMT+0800

ETA : 4hrs

Maintenance details:
We will perform MySQL server update and reboot exercise for all server under cluster below:

Shared 01 -

Maintenance effect:
During the maintenance time frame, only MySQL services will be unavailable. 

Support Team.

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Scheduled Network Migration - Phrase 1
Posted by Ean T. on 24 October 2013 12:41 PM

Dear Valued Customer,

This month, we will be upgrading our network at 2 of our Data Centers.

We are migrating all our customers to a newly expanded network that we had in AIMS Data Center located in Kuala Lumpur, Malaysia. This will replace all the existing customers IP addresses to our own APNIC network range to facilitate with the expansion.

The migration to this new infrastructure will require a few hours of carefully planned steps followed by testing. This will cause a few brief interruptions in connectivity as routing protocols do their thing and we perform testing after the cut-over to the new systems. Each interruption will be around 2 - 5 hours.

Due to this transition, all of our services will be affected however you will receive the next email notification within the next couple days on the exact date and time for the downtime of your services in detail.

As always, your feedback, comments and suggestions are greatly appreciated. If you're thinking it, we want to hear it!

Thank you for your continued support!

Your sincerely,


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